商务文员英语口语

Unit 1 Handling Telephone Calls--Initial Stage

Task 1 Making an Appointment

Task 2 Taking Messages

Task 3 Making Hotel Reservation

Task 4 Making Flight Reservation

Unit 2 Daily Business Reception

Task 5 Daily Reception

Describing the Four Stages of a Project

Project 1 Daily Reception

Unit 3 Daily Meeting Management

Task 6 Daily Meeting

Unit 4 Daily Management

Task 7 Arranging Recruitment

Task 8 NewArrival

Unit 1  Handling Telephone Calls--Initial Stage

Task 1  Making an Appointment

Task 2  Taking Messages

Task 3  Making Hotel Reservation

Task 4  Making Flight Reservation

Unit 2 Daily Business Reception

Task 5  Daily Reception

Describing the Four Stages of a Project

Project 1  Daily Reception

Unit 3 Daily Meeting Management

Task 6  Daily Meeting

Unit 4 Daily Management

Task 7  Arranging Recruitment

Task 8  NewArrival

Describing the Four Stages of a Project

Project 2 Arranging Recruitment

Unit 5  Handling Telephone Calls--Advanced Stage

Task 9  Settling Customer Complaints by Telephone

Task 10  Trading by Telephone

Unit 6 Advanced Business Reception

Task 11-1  Meeting Guests at the Airport

Task 11-2  Reception Dinner

Task 11-3  Sightseeing 1

Task 11-4  Sightseeing 2

Task 11-5  Seeing Off

Describing the Four Stages of a Project

Project 3  Advanced Business Reception

Unit 7 Arranging Conferences

Task 12  Arranging Large Conferences

Unit 8  Senior Management

Task 13  Conducting Interviews

Task 14  New Staff Orientation

Describing the Four Stages of a Project

Project 4 Attending a Large Exhibition

参考文献

本教材坚持“工学结合、项目驱动”的编写思想，根据秘书职业的成长规律，将秘书岗位分为前台文员、部门经理助理（本教材将这两者合并）、高级助理，遵循由浅至深、从易到难的原则，将教学内容整合为8个单元、14个语言工作任务和4个工作项目。本教材最大的特点在于以主人公Ms.Lala的励志故事情节展开，配以诙谐的漫画插图、生动的语言、有趣的自我评价机制、实用的项目交互视频，力求让学生兴趣盎然地进入秘书工作角色，收到事半功倍的学习效果。